ACDRC

In CCMA’s highly interactive virtual mediation training, you will develop your mediation skills through role-plays and interactive exercises. Plus, receive extensive one-on-one coaching and evaluations of your skill development from coaches with a wide range of experience in a variety of types of civil and family mediation. This is truly a feature that sets CCMA’s training apart from others! Mediation is as much an art as a science, and participants consistently report that the perspectives shared by their coaches are invaluable to their learning.

The training covers a variety of topics, including:

• The causes and dynamics of conflict
• Listening skills
• Negotiation theory
• Interests vs. positions – getting at the real goals in a conflict
• Diversity, power, and conflict
• Mediation techniques, and much more.